Have questions about our custom iron doors? You're in the right place.

Whether you're exploring your first custom iron door or finalizing the details of your order, this page helps you navigate the process with confidence.

We believe that exceptional quality deserves exceptional support. If you don't find what you're looking for here, please collect all your questions and inquire at info@elitecustomdoor.com.

🔧 Product & Customization

Are your doors fully customizable?

Yes! All of our iron doors are custom-made to match your preferred size, design, glass finish, hardware, and finish. We also accept custom sizes and designs.

What are the materials used for the iron door?


Our doors are constructed from 12-gauge heavy-duty steel, making them 29% thicker than many competitors. They are hand-forged and individually crafted for lasting durability.

How should I measure the door?

Door width is determined by measuring from the left jamb's edge to the right jamb's edge, while the height is measured from the bottom of the threshold nose to the top edge of the header jamb. For further details, please refer to our Measure Guide.

Which door performs best in withstanding freezing cold weather?

All our standard iron doors are insulated for optimal energy efficiency. We highly recommend our Thermal Break Iron Doors, including thermal break iron entry doors, thermal break iron French doors, and thermal break iron pivot doors, which are specifically designed to withstand harsh winter conditions.

💬 Ordering & Customer Support

What is the order process?

After confirming the door size and specifications with you, we'll provide a drawing for your approval. Upon receiving your order and approval for the drawing, we will commence the production. To initiate our collaboration, please refer to "buying guide" or reach out to us at info@elitecustomdoor.com for further information.

How can I get a quote?

If your size is listed, you will find the final price after you select all the specifications.
If your size and design are not listed, contact us through our website or email info@elitecustomdoor.com with your project details, and we’ll prepare a custom quote for you.

Who do I contact if I have questions?


Please email info@elitecustomdoor.com or call us at 888-992-1009 for all inquiries. Our team is happy to help with design questions, order status, shipping updates, and more.

Can I cancel my order?

Order cancellations are accepted prior to shipment or production commencement. Should you cancel before production begins, a full refund will be issued. However, if cancellation is requested when the product is nearly completed and cannot be halted, a 50% restocking fee will be charged. Cancellations cannot be accepted if the product has already been shipped out. For further details, please refer to our return and refund policy.

🚚 Shipping & Delivery

Where do you ship?

We offer free curbside shipping within the Continental U.S. For shipments to Canada, and other states, please contact us for a custom freight quote.

How long will it take to receive my door?

Once your drawing is approved, standard production and delivery take about 14–16 weeks.

How is the door delivered?

All doors are shipped in secure wooden crates via LTL freight. Deliveries are curbside only, and you’ll be contacted before dispatching to schedule a delivery date. The tracking number will also be sent to you once the truck shipment is booked.


Do I need to help unload the door?

Yes. Our iron doors are heavy and may require 3–4 able-bodied people or a forklift to unload, especially if the crate is too large for a standard liftgate.

Do you ship to Canada?

Yes, pls provide us with your detailed shipping address for freight estimate.

🛠️ Installation & Maintenance

Do you offer installation services?

We do not currently offer installation services. We recommend hiring a professional installer experienced with heavy iron doors.



What maintenance is required for iron doors?


All our iron doors are low maintenance. Periodic inspection and touch-up of any exposed metal or rust spots are recommended. Clean moving parts and avoid harsh chemicals to prolong the life of your finish.



🧾 Warranty & Returns

What does your warranty cover?

We offer:

  • 3 years on finish (against rust, flaking, or peeling)
  • 10years on structural integrity and welds
  • 1 years on glass (against fogging)

    For full details, see at "Warranty"

Do you accept returns?

We do not accept returns or refunds for our customized products unless they arrive damaged, defective, or incorrect. Purchases made on Elite Custom Door are considered final sale and cannot be returned, refunded, or exchanged due to their customized nature.


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