Last updated: August 2026
This Shipping Policy explains the shipping areas, estimated production and delivery times, shipping costs, freight delivery method, and customer responsibilities for orders placed with Elite Custom Door.
1. Shipping Destinations
Continental United States
Elite Custom Door ships primarily to the 48 contiguous United States.
Free Standard Curbside Delivery is included for eligible orders shipped within the continental United States.
Alaska, Hawaii & Other Remote Locations
Standard delivery is not available to Alaska, Hawaii, Puerto Rico, U.S. territories, and certain remote or inaccessible locations.
If you are unsure whether delivery is available to your location, please contact us at info@elitecustomdoor.com before placing your order.
2. Production & Delivery Time
Most Elite Custom Door products are custom-made to order. Production begins after the final door drawing and order specifications have been reviewed and approved by the customer.
Order Cut-off Time: 5:00 PM (GMT+8), Monday–Friday
Estimated Total Time
The estimated total production and delivery time is approximately 14–16 weeks (98–112 calendar days) after final drawing approval.
This estimate includes custom production, international transportation, customs clearance, and final domestic freight delivery.
Custom Production
Approximately 7–8 weeks (49–56 calendar days) after final drawing approval.
Shipping & Delivery
Approximately 7–8 weeks (49–56 calendar days) after production is completed.
This period includes international transportation, customs clearance, transfer to the domestic freight network, and final delivery.
Tracking & Delivery Appointment
Tracking information will be provided when the order has entered the final domestic delivery stage and tracking becomes available.
The freight carrier will normally contact the customer to arrange the final curbside delivery appointment.
Production and delivery times are estimates and may vary depending on product specifications, production requirements, customs clearance, port schedules, weather, carrier availability, or other transportation conditions.
3. Shipping Costs, Duties & Taxes
Continental United States
Free Standard Curbside Delivery is included for eligible orders shipped to the 48 contiguous United States.
Customs Duties & Import Taxes
For orders delivered within the continental United States, applicable customs duties and import charges associated with importing the product are prepaid by Elite Custom Door.
Customers will not be required to pay customs duties or import charges to the freight carrier at delivery.
Any applicable sales tax collected at checkout will be displayed before the order is completed.
Return Shipping
If a return is approved because of a confirmed manufacturing defect, incorrect product, or freight damage, Elite Custom Door will cover the approved return shipping cost or provide another applicable resolution in accordance with our Return & Refund Policy.
4. Packaging & Freight Delivery
Packaging
Each door is inspected before shipment and packed in a reinforced wooden crate with protective materials to help prevent damage during transportation.
Freight Method
Orders may be transported using a combination of international freight and domestic truck transportation.
Final delivery is typically completed by an LTL (Less Than Truckload) freight carrier.
Curbside Delivery
Standard delivery is curbside delivery only.
The freight carrier is responsible for delivering the shipment to the accessible curbside delivery point at the shipping address. Standard delivery does not include moving the door into a driveway, garage, home, building, or installation area.
5. Delivery & Inspection
Delivery Appointment
The freight carrier will normally contact the customer before final delivery to arrange or confirm the delivery window.
Please make sure the phone number provided with your order is accurate and that someone is available to receive the shipment.
Inspection at Delivery
Please inspect the crate and shipment carefully when the order arrives and before signing the delivery receipt or Bill of Lading (BOL).
If visible freight damage is found, note the damage on the delivery paperwork before signing whenever possible.
Visible Freight Damage
Visible freight damage must be reported to Elite Custom Door within 3 calendar days of delivery.
Defective, Incorrect, Missing or Concealed Damage
Claims involving defective products, incorrect products, missing items, or concealed damage must be reported before installation and within 7 calendar days of delivery.
Please keep the original packaging and take clear photos of the product, crate, packaging, and affected areas.
Claims are handled according to our Return & Refund Policy.
6. Unloading Requirements
Iron doors are large and heavy freight items. Customers must make appropriate unloading arrangements before delivery.
Unloading Assistance
Depending on the size and weight of the shipment, approximately 3–4 able-bodied adults may be needed for manual unloading.
Equipment
Some shipments may be too large or heavy for standard liftgate service. Depending on the shipment, manual unloading, a forklift, or other suitable unloading equipment may be required.
Customer Responsibility
The customer is responsible for arranging any necessary people or equipment to safely unload the shipment at delivery.
Standard curbside delivery does not include installation, unpacking, moving the product into the property, or disposal of the shipping crate.
Delivery Accessibility
The delivery location must be reasonably accessible to a freight truck.
If the carrier cannot safely access the delivery address because of narrow roads, steep grades, restricted access, construction conditions, or other site limitations, alternate delivery arrangements or pickup from a local freight terminal may be required.
7. Additional Shipping Information
Payment to the Driver
No payment for standard shipping, customs duties, or import charges should be required by the delivery driver for orders covered by our free standard curbside delivery policy.
Optional services separately requested by the customer from the carrier may result in additional charges.
Delivery Delays
Estimated delivery dates are not guaranteed.
Delays may occur because of customs processing, port congestion, severe weather, carrier scheduling, transportation disruptions, inaccessible delivery locations, or other circumstances outside the reasonable control of Elite Custom Door.
If a significant delay occurs, please contact us for the latest available shipping information.
8. Contact Information
For shipping questions, please contact:
Elite Custom Door
Email: info@elitecustomdoor.com
Service Hours:
Monday–Friday, 9:00 AM–5:00 PM (GMT+8)
Email inquiries are normally answered within 1 business day.