Privacy Policy

Last updated: August 2026

Elite Custom Door operates this website (the “Site,” “we,” “us,” or “our”). This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our Site, contact us, submit an inquiry, or place an order.

We use personal information to operate the Site, process orders, arrange production and delivery, provide customer service, prevent fraud, improve our services, and support advertising or marketing activities where permitted.

By using this Site, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

When you visit the Site, certain information may be collected automatically about your device and browsing activity, including:

  • IP address

  • Browser type

  • Device information

  • Time zone

  • Cookies stored on your device

  • Pages and products viewed

  • Referring websites

  • Search terms

  • Interactions with the Site

We may collect this information through technologies such as:

Cookies

Small data files stored on your device that help the Site function properly and provide information about how visitors use the Site.

Log Files

Records that may include IP address, browser type, Internet service provider, referring and exit pages, and date and time information.

Pixels, Tags & Similar Technologies

Electronic technologies used to understand Site activity and advertising performance. These may include tools provided by Google, Meta/Facebook, and other analytics or advertising platforms.

2. Order Information

When you place or attempt to place an order, we may collect information needed to process and fulfill the order, including:

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

  • Order and product details

  • Payment confirmation information

Payment information is processed by Shopify and authorized payment providers.

Elite Custom Door does not store or have access to your complete credit card number.

Order information may be retained for business, tax, legal, fraud-prevention, customer service, warranty, and recordkeeping purposes.

3. How We Use Personal Information

We may use the information we collect to:

  • Process and fulfill orders

  • Prepare and coordinate custom production

  • Arrange shipping and delivery

  • Send order confirmations, invoices, and shipping updates

  • Respond to customer questions and service requests

  • Communicate about orders, drawings, specifications, or account activity

  • Process cancellations, returns, refunds, and warranty claims

  • Verify order details and help prevent fraud

  • Improve our products, services, and website

  • Analyze website traffic and performance

  • Measure advertising and marketing effectiveness

  • Send promotional or marketing communications where permitted

4. How We Share Personal Information

We may share personal information with third parties that provide services necessary to operate our business.

These may include:

  • Shopify

  • Payment processors

  • Shipping and freight carriers

  • Email and customer service providers

  • Website and analytics providers

  • Google Analytics

  • Google Ads

  • Meta/Facebook

  • Fraud prevention and security providers

We may also disclose information when required by law, regulation, court order, or other legal process, or when reasonably necessary to protect our business, customers, property, or legal rights.

We do not sell personal information in exchange for direct monetary payment.

5. Advertising, Cookies & Analytics

Elite Custom Door may use analytics and advertising services to understand Site traffic, measure advertising performance, and show relevant advertisements.

These services may use cookies, pixels, tags, and similar technologies to collect information about browsing activity.

You may control or disable certain cookies through your browser settings or through any cookie preference tools available on the Site.

Disabling cookies may affect certain website features or functions.

6. Marketing Communications

If you subscribe to marketing communications, submit an inquiry, or otherwise provide your contact information, we may send communications about our products, services, promotions, or your inquiry where permitted by applicable law.

Transactional communications relating to an order, payment, shipping, warranty claim, or customer service request are separate from marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us at info@elitecustomdoor.com.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

  • Complete and support customer orders

  • Maintain transaction and business records

  • Meet legal and tax requirements

  • Handle warranty or service requests

  • Prevent fraud

  • Resolve disputes

  • Enforce our agreements and policies

Retention periods may vary depending on the type of information and applicable legal requirements.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the right to request:

  • Access to personal information

  • Correction of inaccurate information

  • Deletion of certain personal information

  • Restriction or objection to certain uses of information

  • A copy of certain personal information

To submit a privacy request, contact us at info@elitecustomdoor.com.

We may need to verify your identity before completing certain requests.

Some information may need to be retained where required for legal, tax, fraud-prevention, warranty, or transaction recordkeeping purposes.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, loss, or disclosure.

Payment transactions are handled through secure third-party payment providers, and Elite Custom Door does not store complete credit card numbers.

No Internet transmission or electronic storage system can be guaranteed to be completely secure.

10. Third-Party Websites and Services

The Site may contain links to third-party websites, platforms, or services.

Elite Custom Door is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policy of any third-party service you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website practices, technology, or legal requirements.

Any updated version will be posted on this page with a revised “Last updated” date.

12. Contact Us

For questions about this Privacy Policy or requests relating to your personal information, please contact:

Elite Custom Door

Address: Room 002, B1 Floor, Fuxin Commercial Building, No. 169 Tian'an South Road, Fengze District, Quanzhou, Fujian 362000, China

Email: info@elitecustomdoor.com

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