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Order Cancellations

We accept order cancellations before the product is shipped or produced.

If the order is canceled before the order enters production, you will get a full refund. 

If you request to cancel the order after the drawing approval and it's too late to cancel, you would be charged a 50% restocking fee for canceling the order. We will deduct it from the order amount. 

We cannot cancel the order if the product is already shipped out. 

Refund time: within 5-7 business days. You can always contact us for any refund questions at info@elitecustomdoor.com. 

 

Return policy

We do not accept returns or refunds for our customized products unless they arrive damaged, defective or incorrect. 

Please inspect your item as soon as you receive it. Please notify us via info@elitecustomdoor.com of any damages within 3 business days so that we can file a claim on your behalf to the freight company. Claims received in excess of 3 business days beyond the delivery will not be accepted. If the customer signs the delivery receipt or installs your product, the customer is accepting the product in its condition. Please note that the claim must be accompanied by at least 3 clear photos of the damaged item and its packaging within 3 business days. We will not be able to process your claim without photos.

 

If the goods received are damaged or incorrect due to our reasons, the customer is not required to bear the shipping fee for this reason.

 

Refunds

We will email you a notification of receipt as soon as we receive and inspect your return. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.