Last updated: August 2026

Elite Custom Door stands behind the materials and workmanship of our handcrafted iron doors. Each door is individually fabricated, welded, finished, and inspected before shipment.

The following limited warranty applies to Elite Custom Door products under normal use and proper installation. Warranty coverage begins on the date the product is delivered to the original purchaser.

1. Warranty Coverage

Elite Custom Door provides limited warranty coverage against manufacturing defects in the structure, finish, glass, and hardware for the periods listed below.

Structural Components & Welds

3-year limited warranty

Covers manufacturing defects affecting the structural components or welded areas of the door under normal use.

Damage resulting from improper installation, misuse, unauthorized alterations, accidents, or environmental events is not covered.

Peeling, Blistering & Cracking

3-year limited warranty

Covers abnormal peeling, blistering, or cracking of the factory-applied finish under normal environmental conditions when the door has been properly maintained.

Normal aging, fading, weathering, or finish wear is not considered a manufacturing defect.

Glass & Hardware

1-year limited warranty

Covers manufacturing defects in glass and supplied hardware under normal use.

Damage caused by impact, misuse, improper installation, adjustment, or handling is not covered.

Warranty Resolution

If a covered manufacturing defect is confirmed, Elite Custom Door will determine the appropriate resolution based on the nature of the issue. This may include:

  • Replacement parts

  • Touch-up materials

  • Repair instructions

  • Replacement of the affected product

  • Reimbursement for reasonable local repair costs when approved in writing in advance

Elite Custom Door will cover approved shipping costs for replacement parts or products provided under this warranty.

Labor costs associated with removal, installation, reinstallation, adjustment, or replacement are the responsibility of the customer unless otherwise approved in writing by Elite Custom Door.

2. What Is Not Covered

This limited warranty does not cover damage or conditions resulting from causes other than a manufacturing defect.

Installation & Handling

The warranty does not cover damage caused by:

  • Improper installation or adjustment

  • Contractor or installer errors

  • Job-site handling or storage

  • Removal or reinstallation

  • Improper lifting or transportation after delivery

  • Failure to install the product in a suitable and properly prepared opening

Normal Wear & Maintenance Items

Parts and materials that naturally wear or require periodic maintenance are not covered for normal wear and tear, including:

  • Door thresholds

  • Door sweeps

  • Weather stripping

  • Seals

  • Normal hardware wear

  • Minor finish wear associated with regular use

Finish Damage

The warranty does not cover finish damage caused by:

  • Improper or insufficient maintenance

  • Abrasive cleaners

  • Harsh chemicals, solvents, or acids

  • Paint or other construction materials

  • Power washing

  • Standing water

  • Scratches or impact damage

  • Prolonged exposure to direct rain or severe environmental conditions

Glass & Impact Damage

Scratches, cracks, chips, breakage, or other glass damage caused by impact, accidents, misuse, pets, foreign objects, installation, or improper handling are not covered.

Environmental & Accidental Damage

The warranty does not cover damage caused by:

  • Floods, storms, earthquakes, hurricanes, or other natural events

  • Accidents, abuse, misuse, or negligence

  • Slamming, kicking, or excessive force

  • Exposure to chemicals, solvents, acids, or paint

  • Rust or corrosion resulting from standing water, direct rain exposure, harsh environments, or lack of proper maintenance

  • Condensation or frost resulting from climate, humidity, or indoor and outdoor temperature differences

Handcrafted & Finish Variations

Elite Custom Door products may have minor variations in color, texture, weld appearance, hand-forged details, and finish.

These variations are normal characteristics of handcrafted products and are not considered manufacturing defects when they do not affect the normal operation or structural performance of the door.

Modification or Relocation

Warranty coverage does not apply to products that have been:

  • Moved from the original installation location

  • Structurally modified or altered

  • Repainted or refinished without approval

  • Repaired without prior authorization

  • Used for a purpose other than their intended application

Condensation

Iron doors may develop condensation or surface moisture depending on climate, humidity, ventilation, and the difference between indoor and outdoor temperatures.

Condensation caused by environmental conditions is not considered a manufacturing defect.

3. Product Care & Maintenance

Proper care and maintenance are required to maintain warranty coverage.

Customers should:

  • Keep moving parts clean and free of dirt and debris

  • Periodically inspect the door for scratches, exposed metal, rust, or finish wear

  • Touch up exposed metal or damaged finish promptly

  • Avoid prolonged exposure to standing water or direct rain whenever possible

  • Avoid abrasive cleaners, harsh chemicals, solvents, acids, and power washing

  • Protect the door from unnecessary impact or excessive force

  • Use the product only for its intended purpose

  • Have the door installed and adjusted by qualified professionals

Failure to perform reasonable maintenance may affect warranty coverage when the lack of maintenance contributed to the reported damage.

4. Warranty Limitations

Products must be properly installed in a suitable building structure and used for their intended purpose.

This warranty may be void if the product is relocated, materially altered, improperly installed, misused, or repaired without prior written approval from Elite Custom Door.

Exterior finishes naturally change over time due to use and environmental exposure. Normal aging, minor fading, color variation, and changes in finish appearance are not considered manufacturing defects.

This limited warranty is non-transferable and applies only to the original purchaser and the original installation location.

To the extent permitted by applicable law, this warranty does not cover incidental or consequential costs or damages, including loss of use, contractor charges, removal costs, installation or reinstallation costs, delays, or property damage.

Nothing in this warranty is intended to limit any rights that cannot be excluded under applicable law.

5. Warranty Claims

Warranty claims should be submitted within 30 days after the customer discovers the suspected defect and within the applicable warranty period.

To submit a claim, contact info@elitecustomdoor.com and provide:

  • Original order number

  • Description of the issue

  • Clear photos showing the affected area

  • Video showing the issue, when applicable

  • Any additional information reasonably required to review the claim

Please do not repair, modify, repaint, or replace the affected part before the claim has been reviewed if you intend to request warranty coverage.

Elite Custom Door will review the information provided and will normally respond within 3 business days.

If the claim is approved, the available resolution may include repair instructions, replacement parts, touch-up materials, product replacement, or reimbursement of reasonable local repair costs when approved in writing in advance.

6. Contact Information

For warranty questions or claims, please contact:

Elite Custom Door

Email: info@elitecustomdoor.com

Service Hours:
Monday–Friday, 9:00 AM–5:00 PM (GMT+8)

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