At Elite Custom Door, we are committed to delivering unmatched quality and craftsmanship. Our iron doors are built with precision using 12-gauge steel, thicker and heavier than many competitors—and are individually hand-forged to ensure each piece is truly one of a kind. We stand behind the durability and workmanship of every door we produce.

What This Warranty Covers

Elite Custom Door warrants its products to be free from manufacturer defects in structure, glass, and finish under normal use for the following periods:

Structural components & welds: 3-year limited warranty (excludes misuse, unauthorized modifications, and acts of nature).

Peeling, Blistering, and cracking: 3-year limited warranty under normal environmental conditions.

Glass & hardware: 1-year warranty.

If a defect is found and covered under this warranty, Elite Custom Door will replace the defective product or send the spare part and the touch-up kit, and reimburse local repair costs.

What This Warranty Does Not Cover

This warranty does not cover the following:

Damage caused by contractors, improper installation, or removal/re-installation not performed by Elite Custom Door

Normal wear and tear to:

Door threshold

Door sweep

Weather stripping

Peeling, Blistering, and cracking due to exposure to sunlight, rain, snow, or salt

Glass scratches, breakage, or other damage caused by pets or foreign objects

Damage from:

Acts of God (floods, storms, earthquakes, etc.)

Accidents, misuse, or abuse

Chemicals, solvents, acids, or paint

Slamming, kicking, or excessive force

Condensation or scale inside doors due to cold climates or humidity

Variation in color, texture, or finish as part of the door’s hand-forged, one-of-a-kind character

Doors that have been moved from their original installation site.

Please note: Iron doors may produce condensation or "sweat" depending on climate and humidity levels. This is normal and not considered a defect.

How to Maintain Warranty Coverage

To keep your warranty valid, we recommend:

Keeping all moving parts clean and free of dirt or debris

Performing regular touch-ups on any areas with exposed metal or rust

Using the door for its intended residential or commercial purpose

Avoiding abrasive chemicals or impact from heavy objects

Warranty Limitations

All doors must be properly installed in a building structure.

Warranty is void if the door is removed from its original installed location.

Paint finishes are expected to age naturally; this is not considered a defect but part of the authentic appearance of handcrafted iron.

Questions or Warranty Claims

We take a fair and objective approach to all warranty claims. If you have any concerns, please contact us with your order details and photos of the issue:

 

Contact Information:

Email: info@elitecustomdoor.com 

Address: Unit 1804-16, No. 496 Xinglin Bay Road, Jimei District, Xiamen City, FuJian Province, China

Postal Code: 361022

Tel: +86 187 6009 0552

Monday-Friday, 9 am-5 pm (GMT+8)

We’re here to help and will work with you to resolve any issues promptly and professionally.