Warranty

At Elite Custom Door, we are committed to delivering unmatched quality and craftsmanship. Our iron doors are built with precision using 12-gauge steel—29% thicker and heavier than many competitors—and are individually hand-forged to ensure each piece is truly one of a kind. We stand behind the durability and workmanship of every door we produce.

What This Warranty Covers

Elite Custom Door warrants its products to be free from manufacturer defects in structure, glass, and finish under normal use for the following periods:

Structural components & welds: 3 years from the date of delivery
Door finish (against rust, flaking, or peeling): 3 years from date of delivery
Glass (fogging due to normal use): 1 year from date of delivery

If a defect is found and covered under this warranty, Elite Custom Door will, at its discretion, repair or replace the defective product or part.

What This Warranty Does Not Cover

This warranty does not cover the following:

Damage caused by contractors, improper installation, or removal/re-installation not performed by Elite Custom Door
Normal wear and tear to:
- Door threshold
- Door sweep
- Weather stripping
Finish aging or fading due to exposure to sunlight, rain, snow, or salt
Glass scratches, breakage, or other damage caused by pets or foreign objects
Damage from:
- Acts of God (floods, storms, earthquakes, etc.)
- Accidents, misuse, or abuse
- Chemicals, solvents, acids, or paint
- Slamming, kicking, or excessive force
Condensation or scale inside doors due to cold climates or humidity
Variation in color, texture, or finish as part of the door’s hand-forged, one-of-a-kind character
Doors that have been moved from their original installation site

⚠️ Please note: Iron doors may produce condensation or "sweat" depending on climate and humidity levels. This is normal and not considered a defect.

How to Maintain Warranty Coverage

To keep your warranty valid, we recommend:

Keeping all moving parts clean and free of dirt or debris
Performing regular touch-ups on any areas with exposed metal or rust
Using the door for its intended residential or commercial purpose
Avoiding abrasive chemicals or impact from heavy objects

Liability Disclaimer

This warranty is strictly limited to the repair or replacement of defective products. Elite Custom Door assumes no responsibility for labor costs, installation fees, removal, re-installation, or any incidental or consequential damages.

Warranty Limitations

All doors must be properly installed in a building structure.
Warranty is void if the door is removed from its original installed location.
Paint finishes are expected to age naturally; this is not considered a defect but part of the authentic appearance of handcrafted iron.

Questions or Warranty Claims

We take a fair and objective approach to all warranty claims. If you have any concerns, please contact us with your order details and photos of the issue:

📧 Email: info@elitecustomdoor.com

We’re here to help and will work with you to resolve any issues promptly and professionally.